Instructional Designer

Pos. Category
Training and QA
West Valley City
Created Date
Regular Full-Time





Progrexion Teleservices is looking for an Instructional Designer to design and develop engaging content which supports our sales team and their initiatives.  This individual will assess learning needs and create strategies which significantly improve performance behaviors across all Teleservices’ business line.  They will also follow up to evaluate content effectiveness.


  • Create engaging learning activities and compelling course content that improves performance, retention, and knowledge transfer (both instructor led and eLearning content)
  • Develop a strong working relationship with, and communicate training outcomes to, operation leaders
  • Create leadership development content
  • Work with subject matter experts to determine training objectives and targeted outcomes
  • Conduct pre-training and post-training evaluations to assess the impact of specific training content
  • Apply tested instructional design theories, practices, and methods
  • Utilize the Learning Management System (LMS) to manage eLearning content
  • Maintain accurate documentation of training records within the LMS
  • Form strategies to enhance New Hire (NH) training content
  • Review co-worker’s content for quality control
  • Must proactively look for knowledge gaps among New Hires and tenured employees
  • Occasionally facilitate NH training and continuing education content
  • Become a subject matter expert across all three lines of business
  • Clearly understand NH training content
  • Be willing to travel on rare occasions


  • 3+ years experience in corporate learning and development
  • Proven working experience in instructional design
  • Solid knowledge of course development software and at least one Learning Management System
  • Excellent knowledge and understanding of various learning theories and instructional design models
  • Proficient with technology and development tools including Adobe Captivate, PowerPoint, Word, or similar products
  • Proficient Excel and reporting skills are a plus
  • Strong ability to manage multiple projects at once while delivering on extremely tight deadlines
  • Visual and graphic design skills, as well as the ability to storyboard learning modules
  • Must be attentive to detail, well organized, and self-driven
  • Must effectively write copy, instructional text, and audio/video scripts
  • BS or MA degree in instructional design, educational technology, or similar preferred


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